By Thomas H.
Frequently Asked Questions about Home Care from JEVS Care at Home
If you have never considered home care for yourself or a loved one, you probably have questions about available services, eligibility, payment options, and more. Below you’ll find the questions we hear most frequently from prospective clients and their families. If you have questions that aren’t answered here, please contact us at https://www.jevshumanservices.org/jevs-care-at-home-form/ A member of our team will be in touch!
1. What is non-medical home care?
Non-medical home care focuses on helping clients with daily living activities such as personal care, meal preparation, light housekeeping, and companionship. Our services are provided based on an individualized Plan of Care that we create for each client. Home care services from JCAH complement any medical care a client is receiving.
2. What services do you offer, and how will they benefit my loved one?
We offer a range of services including personal care, bathing, dressing, grooming, meal preparation, mobility assistance, medication reminders, and companionship. These services are designed based on each client’s unique needs. Services from JCAH help clients maintain their independence and improve their quality of life in their own homes.
3. How do you ensure the quality and safety of your caregivers?
Our caregivers undergo a rigorous hiring process that includes background checks, reference checks, and comprehensive training. We also provide ongoing training and supervision, conduct regular check-ins to make sure caregivers follow each client’s Plan of Care, and we maintain open communication with clients and their families to ensure high-quality care.
4. Are your services covered by insurance, Medicare, or Medicaid?
Non-medical home care is generally not covered by Medicare but may be covered by some private insurance plans or long-term care insurance. Qualified PA Medicaid recipients can receive services free of charge. We will help you or your loved one explore payment options, including private pay, veteran benefits, and Medicaid “waiver” programs.
5. How do you match caregivers with clients?
We carefully match caregivers with clients based on the client’s needs, preferences, personality, and the caregiver’s skills and experience. We value compatibility and encourage feedback from families. Clients have the option to meet and approve their caregiver before services begin and can request a change if the match is not ideal.
6. What are your rates, and how is billing handled?
Services are available at no cost to qualified Medicaid participants and eligible veterans, and we have affordable rates for those who self-pay. Rates can vary based on the level of care needed, the number of hours, and any specific services required. We provide a detailed cost breakdown and work with families to create a care plan that fits their budget. Billing is typically handled on a weekly or monthly basis, with transparent invoicing.
7. What happens if our caregiver is sick or unavailable?
We make sure every client has a back-up plan in case their caregiver becomes ill or is unable to make a scheduled shift. We communicate any schedule changes immediately, and we’ll supply a substitute caregiver whenever possible.
8. How flexible is your scheduling, and can care be adjusted as needs change?
Our scheduling is very flexible, allowing for care from a few hours a week to 24/7 support. Care plans can be adjusted as needs change, whether temporarily or permanently, to ensure that clients receive the appropriate level of care.
9. What is the process for starting care, and how quickly can services begin?
The process starts with a free consultation to assess the client’s needs and preferences. We then develop a personalized Plan of Care and match the client with a caregiver. Services can begin in as few as 48-72 hours, depending on the urgency and availability.
10. How do you handle emergencies or situations when immediate assistance is needed?
We have an on-call system and emergency protocols in place to respond to urgent needs 24/7. Our caregivers are trained to handle various emergencies, and our on-call staff is available to provide support and coordinate care after hours and in crisis situations.
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